use of detailed graphics in the show room of Arper in Nordhavn
3daysofdesign was a major event that included many of the most well-established design companies in Denmark so, perhaps, it might seem odd to talk about the graphic design of publications and posters seen at the various venues … of course everyone expects well-designed graphics and beautiful catalogues from furniture companies … surely it goes without saying? … surely it would only be worth a comment if catalogues or lettering in the showroom or information leaflets were badly designed or badly printed?
Well no. Just because everyone assumes it will be good and just because the graphics were actually good throughout, it is even more important to make a few points about this aspect of the work of the furniture industry.
In general, people outside the professional design world … so obviously the majority of customers … assume that graphics with high-quality photographs, eye-catching layout and high quality paper are all simply what should be expected. They take it for granted. After all, computers with a huge number of fonts and any template you could wish for for a layout, high definition images, even from a mobile phone, and high quality printing are all available from personal systems in most homes … what can possibly be so hard in producing a nice (free) catalogue? And of course we are all greedy - voracious - for images, gloss, entertainment, facts, information and commentary with little time spent on thinking about how much it has actually cost to produce in terms of professional skill, mental stress, time and money. And last years catalogue or last years campaign are not good enough. We want, need and expect something new.
What was clear across the board at 3daysofdesign is that companies do and do have to invest a huge amount of time, thought and money in the right style of advertising and the best possible publications with information about and for their products.
Catalogues, advertisements, information booklets, online sites and so on have to tell the story of the company; explain the development of the design; introduce the designer, if they are young or new to the company; explain the way the design evolved - everyone loves a good story - give information about the manufacturing process, promote green credentials, of course, and, often, give after-sales care advice as well. And good graphics, as everyone knows, can create a brand image and customer awareness of, recognition of and loyalty to a company or even to a specific design. Chair 7 by Arne Jacobsen, Stool 60 from Artek and the PH5 light are all the obvious examples of the ongoing commercial value of recognition and loyalty.
The Series 7 chair is actually a very good example. It will be the subject of a separate post but it is of relevance in this post just because it is still the best-selling piece in the Fritz Hansen catalogue but it has just reached a milestone anniversary - the chair was designed in 1955 - and Fritz Hansen are in the middle of a major campaign to ‘relaunch’ the chair in new colours to ensure that it remains a design that has a place in the homes of young and future generations of buyers. So publicity material, and advertising and the way the chair is shown in displays now, are crucial to its future success. The strap line of the present campaign is Colours in Perfect Shape.
With a completely new range or a novel design it may even be necessary to give advice about how the piece might best be set in the context of it’s new home. It is actually quite difficult to explain to a customer, who is dissatisfied because, maybe, their new purchase doesn’t look quite as good in their home as it did in the show room or in the catalogue, that in fact they have bought the wrong thing for their existing house and existing life style. The new piece itself is amazing … it’s just that really their room/your room should possibly/could maybe/definitely ought to be a different colour and much of the rest of the furniture should be replaced. But the shop can’t say that. Better to start a bit of gentle advice - sow the seeds of a few ideas and suggestions in the catalogue or in the display in the shop.